Refund and Return Policy

At Agile Broadcast Pty Ltd, we are committed to providing high-quality products and services. This refund and return policy is designed to comply with your rights under the Australian Consumer Law (ACL), part of the Competition and Consumer Act 2010 (Cth).

Your rights under Australian consumer law

You are entitled to a refund, replacement, or repair if a product or service you purchase from us:

If the problem is major, you can choose a refund or replacement. If the issue is minor, we may choose to repair the item, offer a replacement, or provide a refund.

We do not have to provide a refund or replacement if:

Change of mind returns

We do not offer refunds or returns for change of mind purchases, unless we choose to do so at our sole discretion or if required under Australian Consumer Law.

If we do accept a change-of-mind return, the product must be:

Return shipping costs for change-of-mind returns are the responsibility of the customer.  Please also note that, entirely at our discretion, a restocking fee may be charged.

Returning faulty or incorrect items

If you receive an item that is:

Please contact us within7 days of receiving the product and provide:

We will assess the issue and advise you of the next steps. This may include a:

In some cases, we may cover return shipping costs for faulty or incorrect items.

Refunds

If a refund is approved, we will:

Non-Returnable items

The following items are non-returnable unless faulty:

How to start a return

To request a return, please contact us by clicking on this link or navigate to our Contact page on our website.  Include your order number and details of the issue to help us assist you quickly.